I've received a text message that says my prescription will be ready on a future date. What action am I required to take?
No action is required from you, as the pharmacy will automatically start filling your prescriptions. If you want to review the order, you can click on the link present in your Pre-fill text message to see the upcoming prescriptions that the pharmacy will plan to have ready.
You may be prompted to verify your first name and date of birth after you click on the link. If the text message is addressing a family member or a pet, you will need to enter their first name and date of birth that is on file with the pharmacy.
After you're past that verification part, you can do any of the following:
You can make the following changes to your order:
Change the pickup or ship date for an individual item or all items.
Cancel an individual item or the entire order.
Call your pharmacy if you would like to change the location.
If you don’t want to make any changes, then you're all set. We’ll let you know when your order is completed by sending another text message.
When selecting a new date, it's not letting me complete my request.
Changing pickup or ship date is only allowed within a specific date range relative to your original date. This means you cannot select a new date that's too early or too far off. The calendar tool shows only those dates that are eligible.
If you need to select a date outside of the original window, please call your pharmacy directly and they can make the changes.
What happens if I cancel a prescription?
If a prescription is canceled, we will remove the item from Pre-fill Communication Program and it will not be included with the order.
We will add the item again in the future if you decide to fill it next time.
Please call your pharmacy if you want to undo the cancellation.
When I click on the link in the text message, I am seeing an error message that says the link is expired
You have 2 days to make any changes. Accessing the link after this time means that the pharmacy already started processing your order and you can no longer make any changes.
You should receive a notification from us to let you know when your order is completed.
Please call your pharmacy if you need to make any changes or if you have questions.
I see an error when I try to change the date or cancel an item. What should I do?
This usually happens due to a couple of reasons:
The selected pickup or ship date is not within the acceptable date range. To resolve this, you can select a different date that is closer to the original one and try again.
We could be facing some temporary network issues where our servers cannot process your request. Please wait some time before retrying.
Please call your pharmacy if the order is time-sensitive. Otherwise if the technical issues continue to persist for you, you can submit a ticket with our support team.